When will my order be shipped out?
All orders will be shipped out within 2 business days after your payment is cleared.
Where does Fitwarm ship?
We ship globally, all orders are shipped from China.
How to track my order?
Please login your customer account and you can find the link to track your order in your order list. If you order as a guest, please contact us for help via firstname.lastname@example.org with your order ID.
How do I make a return?
1. We accept returns within 30 days of merchandise receipt.
2. Please log in to your customer account and send us a return request, and we will handle it for you. It is easy to apply the request in your order list. If you make the order as a guest, please contact us via email to do the returns.
Who should in charge of the fee if I am returning the products?
The customer pays the return shipping fee for a refund or exchange. We cover the return shipping fee if you receive a damaged /defective products or other fault caused by us. Please contact us for a solution if you receive damaged/defective/wrong products.
Why is the tax on my order estimated?
Customers may be subject to additional charges for customs clearance. Normally, a small parcel of dog clothes to most countries won’t cause tax. For more information, please contact your customs.
Are you new to online shopping?
Navigate Fitwarm by clicking on the categories on the top of the screen. If you are looking for something specific, simply type into the search bar. Browse through our selection and click on an item to be redirected to the individual product page. Here you can find information about available sizes, colors, and specific product details. In love with an item? Select a size and add it to your shopping bag!
Do I need to create an account to buy from your online store?
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order. You can check this page to find out how to create an account to buy products. Having an account makes future purchasing quicker and easier as your address and payment details will be securely stored for next time.
How do I create an account?
1. Click ‘Login/signin’ on the top right corner of the site, and then choose 'Create Account'.
2. Enter your personal information as requested.
3. Enter your "login information"
4. Enter your email address and set a password.
5. Click "create an account". Then you will receive a "Customer account activation" email. Congratulations, your Fitwarm account is created.
How do I reset my account password?
1. Go to the account sign-in page and click "Forgot Your Password?"
2. Enter the email address and you will get a confirmation email.
3. Click the "confirm" button from your email.
4. Enter a new password and apply, then you will get an email to confirm you made the change.
How do I find the product I am looking for on the website?
You can find all available products on our site through a simple search. Either enter the product name or number in the search bar at the top right of the page, or search by Clothes, Gender or Holiday & Occasions on our navigation menu.
How do I make a return if I am a guest?
If you make the order as a guest, please contact us via email to do the returns.
Return & Shipment
How can I find out when an item will be back in stock?
Most items are currently in stock. If we find that any of the items you have ordered are out of stock, you will be notified via e-mail or we will refund you if we get no response from you within 7 business days.
How can I figure out my size?
To figure out size.
1. If between sizes, please size up.
2. Our clothes are NOT suitable for large breeds of dogs.
3. Always choose sizes according to the latest measurement of your pet.
4. Your baby usually wears size S doesn't mean all size S will fit him/her. Different designers and manufacturers use their own size charts.
5. If your pet is under one year old and still growing, please take this into consideration.
Please always choosing the size by the measurement of your pet (The chest girth and back length), not the weight or breeds simply. Your carefully choice will avoid plenty of inconvenience of returns.
If you have any question about how to choose a size, please don’t hesitate to contact us at email@example.com, we are right here to serve for you.
What if I am not happy with my purchase?
Your satisfaction is always guaranteed! Our mission is to provide customers with the best and most convenient shopping experience possible. We are committed to giving you excellent service and high quality products every day. To learn more about our return options, click Return Policy.