Help Center
Welcome to our help center! We've put together answers to our most common questions right here. Browse the categories below or use the search bar to find exactly what you're looking for.
Top FAQ
Une fois votre paiement confirmé, nous expédierons votre commande dans les 2 jours ouvrablesMerci de votre patience. Nous avons hâte que votre animal profite de nos produits !
Nous expédions depuis la Chine et proposons expédition dans le monde entierNous livrons partout dans le monde.
Vous pouvez suivre votre commande en saisissant votre numéro de suivi et vos coordonnées sur notre Suivez votre commande page. Si vous avez effectué votre commande en tant qu'invité et que vous ne connaissez pas votre numéro de suivi, n'hésitez pas à nous envoyer un e-mail à customer-service@fitwarm.com avec votre numéro de commande — nous serons heureux de vous aider !
1. Nous acceptons les retours dans les 30 jours suivant la réception de la marchandise.
2. Veuillez entrer dans le centre de retour pour initier votre processus d'échange ou de retour.
Si vous recevez un article qui est endommagé, défectueux ou ne correspondant pas à ce que vous avez commandéSoyez assuré que les frais de retour seront pris en charge. Cependant, pour les retours ou échanges dus à une taille incorrecte, par exemple, les frais de retour seront à la charge du client. Nous vous remercions de votre compréhension et sommes là pour vous aider. N'hésitez pas à nous contacter pour tout problème concernant votre commande.
Des frais supplémentaires peuvent s'appliquer pour le dédouanement. En général, un petit colis de vêtements pour chien expédié dans la plupart des pays n'est pas soumis à la taxe. Pour plus d'informations, veuillez contacter votre douane.
Notre délai de livraison standard est de 6 à 11 jours après le traitement de votre commande. Pour plus d'informations, veuillez consulter notre Expédition et livraison détails.
ACCOUNT
You can place an order without an account, but creating one can save you time during future checkouts. An account securely stores your address and payment details, making subsequent purchases quicker and easier. While it's not mandatory for placing orders, we recommend setting up an account for a more convenient shopping experience.
You can press the “Forgot Password” button to reset your password using email.
1. Click ‘person icon’ on the top right corner of the site, and then choose 'Create Account'.
2. Enter your personal information as requested.
3. Enter your "login information"
4. Enter your email address and set a password.
5. Click "create " button. Then you will receive a "Customer account activation" email. Congratulations, your Fitwarm account is created.
You can easily find products on our website. Simply type the product name into the search bar located at the top right of the page, or you can browse by category using the navigation bar.
Reward Program
To join, simply click the 'Explore now' button at Reward Program Banner on our home page. Once you've created your account and verified your email, you're all set! If you already have a Fitwarm account with a verified email, you're already part of the program.
Get 5 points for every $1 spent at Fitwarm. You can also earn points by following us on social media, leaving product reviews, and completing other tasks. Click the gift icon in the lower left corner to check your points and learn more.
Please log in and check your points on our reward page, or simply click the floating gift icon in the lower-left corner to view them. Kindly note that wholesale accounts are not eligible for the membership program.
Your points can be utilized to unlock a variety of rewards, including gift cards, exclusive coupons, and special gifts.
Visit our reward page to check your points and explore more.
To share the link, just tap the gift icon in the lower left corner and send it to your friends. When they sign up using your link, both you and your friend will receive a 20% off coupon. And remember, you'll get your reward once your friend makes their first order.
Shopping Tips
Most items are currently in stock. You can press the 'add to wishlist' button, and you will get a notification when it is restocked
To figure out size.
1. If between sizes, please size up.
2. Our clothes are NOT suitable for large breeds of dogs.
3. Always choose sizes according to the latest measurement of your pet.
4. Your baby usually wears size S doesn't mean all size S will fit him/her. Different designers and manufacturers use their own size charts.
5. If your pet is under one year old and still growing, please take this into consideration.
Please always choosing the size by the measurement of your pet (The chest girth and back length), not the weight or breeds simply. Your carefully choice will avoid plenty of inconvenience of returns.
If you have any question about how to choose a size, please don’t hesitate to contact us at customer-service@fitwarm.com, we are right here to serve for you.
Your satisfaction is always guaranteed! Our mission is to provide customers with the best and most convenient shopping experience possible. We are committed to giving you excellent service and high quality products every day. To learn more about our return options, click Return Policy.
