Help Center

お支払いを確認次第、ご注文を発送いたします。 2営業日お待ちいただきありがとうございます。お客様のペットが当社の製品を楽しんでいただけるのを楽しみにしております。

中国から発送し、 世界中への配送. 世界中のあらゆる場所に配送いたします。

追跡番号と連絡先情報を入力することで、注文を追跡できます。 ご注文を追跡する ゲストとしてチェックアウトした方で追跡番号がわからない場合は、お気軽にメールでお問い合わせください。 customer-service@fitwarm.com ご注文IDをお知らせください。喜んでお手伝いさせていただきます。

1. 商品受領後30日以内であれば返品をお受けいたします。

2. 入ってください 返品センター 交換または返品の手続きを開始します。

受け取った商品が 破損、欠陥、または注文したものと異なる返品送料は弊社が負担いたしますのでご安心ください。ただし、サイズ間違いなどのお客様都合による返品・交換の場合、返送料はお客様負担となります。ご理解のほどよろしくお願いいたします。ご注文に関してご不明な点がございましたら、お気軽にお問い合わせください。

通関手続きのため、追加料金が発生する場合がございます。通常、犬服の小包はほとんどの国では課税されません。詳しくは、お住まいの地域の税関にお問い合わせください。

標準配送時間は 6～11日間 ご注文が処理された後、詳細につきましては 発送と配送 詳細。

You can place an order without an account, but creating one can save you time during future checkouts. An account securely stores your address and payment details, making subsequent purchases quicker and easier. While it's not mandatory for placing orders, we recommend setting up an account for a more convenient shopping experience.

You can press the “Forgot Password” button to reset your password using email.

1. Click ‘person icon’ on the top right corner of the site, and then choose 'Create Account'.
2. Enter your personal information as requested.
3. Enter your "login information"
4. Enter your email address and set a password.
5. Click "create " button. Then you will receive a "Customer account activation" email. Congratulations, your Fitwarm account is created.

You can easily find products on our website. Simply type the product name into the search bar located at the top right of the page, or you can browse by category using the navigation bar.

To join, simply click the 'Explore now' button at Reward Program Banner on our home page. Once you've created your account and verified your email, you're all set! If you already have a Fitwarm account with a verified email, you're already part of the program.

Get 5 points for every $1 spent at Fitwarm. You can also earn points by following us on social media, leaving product reviews, and completing other tasks. Click the gift icon in the lower left corner to check your points and learn more.

Please log in and check your points on our reward page, or simply click the floating gift icon in the lower-left corner to view them. Kindly note that wholesale accounts are not eligible for the membership program.

Your points can be utilized to unlock a variety of rewards, including gift cards, exclusive coupons, and special gifts.
Visit our reward page to check your points and explore more.

To share the link, just tap the gift icon in the lower left corner and send it to your friends. When they sign up using your link, both you and your friend will receive a 20% off coupon. And remember, you'll get your reward once your friend makes their first order.

Most items are currently in stock. You can press the 'add to wishlist' button, and you will get a notification when it is restocked

To figure out size.

1. If between sizes, please size up.

2. Our clothes are NOT suitable for large breeds of dogs.

3. Always choose sizes according to the latest measurement of your pet.

4. Your baby usually wears size S doesn't mean all size S will fit him/her. Different designers and manufacturers use their own size charts.

5. If your pet is under one year old and still growing, please take this into consideration.
Please always choosing the size by the measurement of your pet (The chest girth and back length), not the weight or breeds simply. Your carefully choice will avoid plenty of inconvenience of returns.

If you have any question about how to choose a size, please don’t hesitate to contact us at customer-service@fitwarm.com, we are right here to serve for you.

Your satisfaction is always guaranteed! Our mission is to provide customers with the best and most convenient shopping experience possible. We are committed to giving you excellent service and high quality products every day. To learn more about our return options, click Return Policy.