Top FAQs

Once we confirm your payment, we'll ship your order within two business days. Thank you for your patience. We can't wait for your pet to enjoy our products!

Fitwarm offers worldwide shipping. We deliver to locations all around the globe.

To track your order, simply log into your customer account and locate the tracking link in your order list. If you placed your order as a guest and need assistance, please reach out to us at customer-service@fitwarm.com with your order ID. We're here to help!

1. We accept returns within 30 days of merchandise receipt.

2. Please get into the return center to initiate your exchange or return process.

If you receive an item that is damaged, defective, or not what you ordered, please rest assured that we will cover the cost of return shipping. However, for returns or exchanges due to reasons such as incorrect size choice, the return shipping fee will be the responsibility of the customer. We appreciate your understanding and are here to help, so please contact us for any issues with your order.

Customers may be subject to additional charges for customs clearance. Normally, a small parcel of dog clothes to most countries won’t cause tax. For more information, please contact your customs.

It will takes 6 - 11 days.

account

You can place an order without an account, but creating one can save you time during future checkouts. An account securely stores your address and payment details, making subsequent purchases quicker and easier. While it's not mandatory for placing orders, we recommend setting up an account for a more convenient shopping experience.

You can press the “Forgot Password” button to reset your password using email.

1. Click ‘Login/signin’ on the top right corner of the site, and then choose 'Create Account'.
2. Enter your personal information as requested.
3. Enter your "login information"
4. Enter your email address and set a password.
5. Click "create an account". Then you will receive a "Customer account activation" email. Congratulations, your Fitwarm account is created.

You can easily find products on our website. Simply type the product name into the search bar located at the top right of the page, or you can browse by category using the navigation bar.

Reward Program

To join, simply click the 'JOIN NOW' button at Reward Program page. Once you've created your account and verified your email, you're all set! If you already have a Fitwarm account with a verified email, you're already part of the program.

Get 5 points for every $1 spent at Fitwarm. You can also earn points by following us on social media, leaving product reviews, and completing other tasks. Click the gift icon in the lower left corner to check your points and learn more.

Click on the gift icon in the lower left corner to check your points.

Your points can be utilized to unlock a variety of rewards, including gift cards, exclusive coupons, and special gifts. Click the gift icon in the lower left corner to check your points and learn more.

To share the link, just tap the gift icon in the lower left corner and send it to your friends. When they sign up using your link, both you and your friend will receive a 20% off coupon. And remember, you'll get your reward once your friend makes their first order.

Shopping Tips

Most items are currently in stock. If we find that any of the items you have ordered are out of stock, you will be notified via e-mail or we will refund you if we get no response from you within 7 business days.

To figure out size.

1. If between sizes, please size up.

2. Our clothes are NOT suitable for large breeds of dogs.

3. Always choose sizes according to the latest measurement of your pet.

4. Your baby usually wears size S doesn't mean all size S will fit him/her. Different designers and manufacturers use their own size charts.

5. If your pet is under one year old and still growing, please take this into consideration.
Please always choosing the size by the measurement of your pet (The chest girth and back length), not the weight or breeds simply. Your carefully choice will avoid plenty of inconvenience of returns.

If you have any question about how to choose a size, please don’t hesitate to contact us at customer-service@fitwarm.com, we are right here to serve for you.

Your satisfaction is always guaranteed! Our mission is to provide customers with the best and most convenient shopping experience possible. We are committed to giving you excellent service and high quality products every day. To learn more about our return options, click Return Policy.