When will my order be shipped out?

All orders will be shipped out within 2 business days after your payment is cleared.

How to edit shipping/billing info after placing an order?

Unfortunately, once you place your order, we cannot make any changes to the shipping or billing information. But it's able to change the shipping info if the items are not shipped pls contact us at customer-

Where does Fitwarm ship?

We ship globally, all orders are shipped from China.

What should I do if I haven't received my package?

Due to the coronavirus's impact and the mandates in place, your order may experience a shipping delay. This delay is due to several factors, including travel restrictions, available staffing, and/orfederal/state/local mandates.

Standard shipping click here to check, plus an additional 1-3 days for processing.

Standard shipping of Personalized product plus 2-6 days for processing.

If you haven’t received your package within our standard delivery times, please contact us via

Will I receive a copy of my invoice?

Yes, you will receive a shipment confirmation emailbcontaining your order number, a link to track your order, and an itemized list of all items shipped. Please do check your junk box just in case.

How long will it take to receive my package?

You may experience a delay in receiving your package as we’ve implemented additional measures to ensure the health and safety of you and our distribution center teams. Please visit our delivery page(see attached map) for the most updated timeframes. Thank you for your understanding.

Do you ship to P.O Boxes?

Only economy shipping and standard shipping are available to ship to P.O. Boxes. Expedited shipping requests a physical address.

How to track my order?

Please login your customer account and you can find the link to track your order in your order list. If you order as a guest, please contact us for help via with your order ID.

Why the shipping status doesn’t update? Is my parcel safe?

If the parcels shipped by the economy or standard shipping, it is normal the shipping status won’t be updated until it arrives in the next destination, this won’t impact the shipment and it is safe definitely.